We are here to help. Simply contact us online via the links below.
If you require further assistance, you can contact the Bell Direct Customer Service team.
Please direct all media enquiries to Access PR.
You can use the form below if you would like to provide feedback or if you have any questions regarding our service.
PLEASE NOTE: In order to maintain your personal security, please do not include confidential or sensitive data, such as your password or trading pin.
We aim to deliver and maintain a high standard of customer satisfaction. If you would like to compliment us on a job well done or you are not happy with the service that we have provided, please contact us.
How to express your compliments and concerns
We like to hear what you have to say about our service and products. If you have any compliments or concerns, please email us.
How to raise a complaint
Whilst we welcome any positive comments you may have, it is equally important for us to know when you have a problem so that we can resolve it efficiently and fairly, and retain your confidence.
You may raise a complaint through:
Postal address: The Complaints Manager, GPO Box 1630, Sydney NSW 2001 Fax: (03) 8663 2799 Email: complaints@belldirect.com.au Phone: 1300 786 199
If you are not satisfied with our response, you are entitled to refer the matter to the Financial Ombudsman Service (FOS), an independent complaint handling body.
Phone: 1300 780 808 Fax: (03) 9613 6399 Email: info@fos.org.au Web: www.fos.org.au Postal address: PO Box 3 Melbourne, Victoria, 3001