trading as Bell Direct
trading as Bell Direct
and any or all related entities. In providing financial services in Australia we are bound by the Australian Privacy Principles (APPs) under the
Our clients, Account signatories, people and entities applying to open an Account with us or use our services or anyone associated with such people
You have the right to request access to the personal information we hold about you.
inquire about or update any of your personal information, or if you believe your personal information is inaccurate, incomplete or out-of-date,
contact us Bell Direct.
You can obtain more information about privacy law from the Office of the Australian Information Commissioner's website at
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If you do not give us your Personal Information, we may not be able to provide products and services to you.
Personal Information is information that can identify you.
The nature of personal information collected and maintained by us generally comprises name, address, date of birth,
contact details including landline and mobile telephone numbers and email address, occupation, residency status, the name of
your bank and your bank account number and your tax file number (if you choose to provide it to us), the name and contact details
of your professional advisers or representatives such as your solicitor, accountant, financial planner etc, financial information
and details contained in identity documents provided to us such as government identifiers in your passport, drivers licence number and
Medicare card number.
We must obtain and collect personal information from you so we can provide products and services to you, provide information and marketing material
to you and satisfy certain legislative and regulatory requirements. We may collect personal information about you when you apply to us for a product
or service we offer, open an account or register for access to our services or when you deal with us via telephone, fax, email, other electronic
methods, or send us a letter. In order to identify you and comply with legislation, we may utilise electronic identification verification services
to collect information about you that is publicly available, including information from telephone directories, the electoral roll or other websites.
Where you deal with us via an agent or attorney we will also collect the personal information of the agent or attorney when or before we deal with such person(s).
We may also receive your updated personal information from third parties where we are trying to locate you.
If you have an account with us, we will collect information regarding transactions on that account including the account details of any recipient of funds.
In the event we receive unsolicited Personal Information, we will determine within a reasonable period after its receipt whether or not
we could have collected such Personal Information under the Australian Privacy Principles. If we determine that we could not have
collected such Personal Information under the Australian Privacy principles and the information is not a Government Identifier, then
we will as soon as practicable either destroy the Personal Information or otherwise ensure it is de-identified, provided it is lawful to do so.
Otherwise we will hold, use and disclose such Personal Information in accordance with this policy.
We may be required to ask about your tax residency under taxation information sharing agreements the Australian Government has in place
with other countries. For example, a tax treaty between Australia and the United States formed under US law (Foreign Account Tax Compliance Act)
requires us to ask Account holders of some products whether they are citizens or US tax residents when they open their product. If you are
a tax resident of another country, the relevant treaty or law may require us to collect your relevant foreign tax identification number.
For training and compliance purposes we record and randomly monitor telephone calls to our customer service officers. If you request
information from us (e.g. by using our website or call centre), we may collect your contact details, including your name, postal and
email addresses and your telephone numbers.
We will only collect, hold, use or disclose personal information we collect as permitted by the Privacy Act. Personal information
is collected and held in different ways including within our computerised systems such as computer hard drives, email programmes and
electronic servers, within our data centres, physically stored onsite and in external storage facilities.
The personal information collected by us is used for the purposes of assessing an application, establishing, administering, operating
and maintaining your account with us. In addition, sometimes we will use personal information to establish a bank account for
settlements relating to your trading account, to create a CHESS Holder Identification Number, to create a margin lending account with
third parties and other members of the Bell Financial Group. We may also provide this information to third parties in the future
in order for us to provide you additional services as we add to our product offering such as CFD trading, international trading, affinity
programmes and so on.
Your Personal Information may be transferred to our representatives or other related businesses including our wholly owned Malaysian subsidiary
which performs a range of technology, operational and customer service functions on our behalf, and other members of the Bell Financial Group
to ensure that you receive personal and tailored service.
We may also disclose your personal information to external parties, including but not limited to:
Third parties involved with providing, managing or administering our products and services such as third party suppliers,
related entities, loyalty partners, printers, posting services, call centres and our customer service officers
Any third party or organisation that introduces you to us or other financial institutions linked with your
dealings with us
Any third party or organisation we introduce you to and provide information for the operation and management
of your affairs including but not limited to electronic portfolio feeds and Self Managed Superannuation administration
Third parties which are your representatives including your legal advisers, accountants and financial advisers
Third parties involved in maintaining, reviewing and developing our business systems, procedures and infrastructure
including for the purposes of system audit and testing or upgrading our computer system
Debt collecting agencies and payment system operators to help us maintain your account
Verification of your identity and to detect fraud, money laundering or terrorist financing activities under the Anti-Money
Laundering and Counter Terrorism Financing Act 2006 (Cth)
Taking any action we consider appropriate to meet our compliance obligations
As required by law
As authorised by law
We will use our best endeavours to ensure that each of our representatives and the businesses that we deal
with adhere to the Australian Privacy Principles. If you have any concerns about this,
contact us Bell Direct.
Specific requirements apply to the collection, use and disclosure of your personal information for credit
We take reasonable steps to protect your Personal Information from misuse, loss, unauthorised access,
modification and disclosure. These include security of our premises, restricting access to personal information
to employees who need to perform their day to day employment tasks, providing employee training in relation to
privacy and confidentiality, data encryption technology, firewalls, passwords and identifiers to prevent unauthorised access.
You may request access to your Personal Information. Access to your Personal Information is not the same as
access to a file that we maintain as part of our business processes, nor does it necessarily include all
information that we may have collated in relation to you.
We will normally grant you access to your Personal Information within 30 days of receiving your written
request subject to us receiving written evidence of your identity and the exceptions provided for in Australian
Privacy Legislation. In some complex cases this may take longer and we will advise you of this.
If we deny you access to your Personal Information, we will give you the reason for the denial.
We may charge you a reasonable fee for providing access to, or copies of, your Personal Information.
customise settings to suit your account behaviour, manage advertising and other activities.
Most browsers are initially set to accept cookies. If you would prefer, you can set your browser to notify you when you
not be able to take full advantage of our service.
Our service contains references or links to other websites. Those references or links may in turn refer or
link to other references or links.
None of the Bell Financial Group, or its directors, officers, employees or agents are responsible for any privacy policies or practices of any of those external websites.
If you believe your Personal Information is not properly protected, or there has been a breach or potential
and request that your complaint be directed to the Privacy Officer.
We will use our best endeavours to resolve any complaint to your satisfaction. However, if you are unhappy
with our response, you can contact the Financial Ombudsman Service by calling them on 1300 78 08 08, visiting
their website at www.fos.org.au or writing to them at GPO Box 3 Melbourne VIC 3001.
You can also contact the Office of the Australian Information Commissioner by calling their hotline on 1300 363 992,
writing to them at either GPO Box 5218 Sydney NSW 2001 or GPO Box 2999 Canberra ACT 2601, or emailing them at
firstname.lastname@example.org or visit their website at www.oaic.gov.au.
If you would like further information regarding this policy, please contact us by e-mail
Bell Direct or by telephone on 1300 786 199 between 8am and 7pm (AEST) Monday to Friday, or
write to us at the address below.
GPO Box 1630
Sydney NSW 2001
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Copyright © 2015 Third Party Platform Pty Limited. All rights reserved.
The Bell Direct service is provided by Third Party Platform Pty Limited trading as "Bell Direct" (ABN 74 121 227 905) an
Australian Financial Services licensee (AFSL 314341) and a Participant of the ASX Limited Group.
Bell Direct does not provide investment advice.
You should consider your own financial situation, particular needs and
investment objectives before acting on any of the information available on this website.